Terms and Conditions

1. Acceptance of Terms

By accessing or using TurboVerge services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of our services.

2. Service Description

TurboVerge provides web hosting services, including but not limited to:

• Shared hosting
• VPS hosting
• Dedicated servers
• Cloud hosting
• Domain registration and management
• Email hosting
• Technical support

3. Account Registration

To use our services, you must:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Be at least 18 years old or have parental consent
• Accept responsibility for all activities under your account

4. Acceptable Use Policy

You agree not to use our services for:

• Illegal activities or content that violates applicable laws
• Spamming, phishing, or other malicious activities
• Hosting malware, viruses, or harmful software
• Adult content, gambling, or other restricted content
• Activities that consume excessive server resources
• Copyright infringement or intellectual property violations
• Harassment, hate speech, or discriminatory content

5. Payment Terms

Payment terms include:

• All fees are due in advance for the selected billing period
• Payments are non-refundable except as specified in our refund policy
• Services may be suspended for non-payment
• Price changes will be communicated 30 days in advance
• You are responsible for all applicable taxes

6. Service Level Agreement

We strive to provide:

• 99.9% uptime guarantee for shared and VPS hosting
• 24/7 technical support via email and support tickets
• Regular backups (frequency varies by plan)
• Security monitoring and protection

Service credits may be provided for verified downtime exceeding our guarantee.

7. Data and Backups

Regarding your data:

• You retain ownership of your data and content
• We provide regular backups but recommend maintaining your own
• We are not liable for data loss due to user error or system failures
• Data recovery services may incur additional charges

8. Suspension and Termination

We may suspend or terminate services for:

• Violation of these Terms or Acceptable Use Policy
• Non-payment of fees
• Illegal activities or security threats
• Excessive resource usage affecting other users

You may terminate your account at any time by contacting support.

9. Limitation of Liability

To the maximum extent permitted by law, TurboVerge shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid for services in the 12 months preceding the claim.

10. Intellectual Property

All TurboVerge trademarks, logos, and proprietary content are owned by us. You may not use our intellectual property without written permission. You retain rights to your content but grant us a license to host and display it as part of our services.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Changes to Terms

We may update these Terms periodically. Changes will be posted on our website with the effective date. Continued use of our services after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of Zambia. Any disputes will be resolved in the courts of Zambia.

14. Contact Information

For questions about these Terms, please contact us at:

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.